Special Covid-19

update: 2021-03-15

Safe Travels by World Travel Tourism Council Arribas Care - Clean & Safe

We are a Care & Safe establishment

TURISMO DE PORTUGAL started to recognize companies that comply with the recommendations of the Global Organization for Health to avoid contamination of spaces with SARS-CoV-2 (new coronavirus). Arribas Sintra Hotel and this following this already implemented ARRIBAS CARE reinforces the same with its enrollment in the Tourism Development Program of Turismo de Portugal by rewriting the declaration of CARE & SAFE Establishment with the reference RNET nr. 760.

Total flexibility

We have adjusted our cancellation policy to offer our direct customers the greatest flexibility in canceling or changing during this difficult planning period

Are you going to make a new reservation?

All new reservations for future dates with flexible rates can be canceled free of charge and up to 48 hours before the arrival date. With non-refundable rates and if canceled up to 10 days before the arrival date, you can take advantage of a voucher for a period of 1 year to be used in future reservations. Except festive dates.

Book directly with us

Book directly with us at www.arribashotel.com and guarantee the best price available, total flexibility in changes to reservation. You can follow your reservation until you leave the house.

Security Measures

It is in our DNA to protect and guarantee the safety of your guests and employees.

It has always been our values ​​to implement measures of excellence in food hygiene and safety, as well as welfare and health policies for our customers and employees. Arribas adapted instantly to the new paradigm of living with Covid. We reinforced procedures and formed teams in order to reduce the risk of infection and ensure the normal operation of the hotel units, namely:

  • Formation and training, with practical simulations, on COVID-19, aimed at all hotel employees
  • We have introduced adaptations to food and beverage services, with breakfast and other meals being served à la carte (temporarily suspending the buffet service) and we have the option of room service
  • We have also suspended animation activities, events and meetings
  • We have reinforced hygiene and personal protection procedures, having increased the frequency of cleaning public and common areas
  • We have intensified the use of disinfectants; surface cleaning, laundry treatments, food handling and other security procedures in all areas of the hotel
  • To ensure a safe environment, free from viruses and bacteria, keeping the indoor air and the surfaces fully disinfected we use SIQ AIR 100 CR. It is a highly efficient disinfectant product, with bactericidal, fungicidal and virucidal action proven by an independent official laboratory.
  • We have access to disinfectant available for guests and employees at strategic points


We have implemented operational procedures certified by DGS and with external professional supervision. Preventive and consisting of weekly, monthly, semi-annual and annual routines.

Every six months and taking into account the highest risk locations identified, water or swab collections will be carried out to screen for Legionella in an accredited external laboratory:

  • Quarterly analysis of 2 samples composed of the showers of the rooms - each sample contains water from 8 rooms (2 per floor)
  • Quarterly DAQS 1 + 2 analyzes on composite water sample purging from tanks
  • Annual analysis of a sample of swimming pool spas

Daily we carefully monitor the evolution of COVID-19 and the recommendations of official health organizations, in order to constantly adapt the procedures that may be necessary.

see also

Social Responsability

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Sustainability policy

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