Special Covid-19

update: 2021-11-30

Safe Travels by World Travel Tourism Council Arribas Care - Clean & Safe

We are a Care & Safe establishment

TURISMO DE PORTUGAL started to recognize companies that comply with the recommendations of the Global Organization for Health to avoid contamination of spaces with SARS-CoV-2 (new coronavirus). Arribas Sintra Hotel and this following this already implemented ARRIBAS CARE reinforces the same with its enrollment in the Tourism Development Program of Turismo de Portugal by rewriting the declaration of CARE & SAFE Establishment with the reference RNET nr. 760.

Total flexibility

We have adjusted our cancellation policy to offer our direct customers the greatest flexibility in canceling or changing during this difficult planning period

Are you going to make a new reservation?

All new reservations for future dates with flexible rates can be canceled free of charge and up to 48 hours before the arrival date. With non-refundable rates and if canceled up to 10 days before the arrival date, you can take advantage of a voucher for a period of 1 year to be used in future reservations. Except festive dates.

Book directly with us

Book directly with us at www.arribashotel.com and guarantee the best price available, total flexibility in changes to reservation. You can follow your reservation until you leave the house.


We are committed with the well-being and safety of our guests, customers and employees.

Taking into account the current pandemic context, we have adapted our procedures by making them more rigorous. As a result of implementing the guidelines of the National and International Authorities, our hotel bears the Clean and Safe and Safe Travels seals.

Our procedures and preventive measures are constantly being reviewed and controlled by our team of managers, who guarantee that they are complied with.

We are at your disposal to clarify any doubts or to provide you with more detailed information.


  • Online Check-in: provision of pre check-in and online check-in, via website or mobile phone
  • Check-in: control and disinfection procedure at the entrance to the hotel
  • Cleaning protocol: frequent cleaning of surfaces and objects and optimization of air circulation
  • Customer service: provision of documents and information in digital format, reducing the use of physical documents to the minimum necessary
  • Billing: preference for contactless payment methods and digital billing documents


  • Cleaning protocol: reinforcement of daily cleaning and disinfection procedures and even deeper room disinfection between stays
  • Textiles: bed textiles/towels washed at high temperatures and regular disinfection of sofas, curtains and pillows and other surfaces
  • Customer service: replacement of most paper with digital information about the hotel and guest assistance via digital communication services


  • Cleaning protocol: frequent cleaning of surfaces and objects and optimization of air circulation
  • Space limitation: space occupation limitation
  • Covid-19: provision of alcohol/gel in common areas, public restrooms and elevators
  • Elevators: occupancy limited to 50% of capacity, disinfectant at the entrance and more frequent cleaning

Food and drink services

  • Reduced capacity: increased spacing between tables and priority occupation of outdoor areas
  • Limitation of persons: compliance with the maximum table occupancy limits
  • Reorganization of times: prior reservation, extension of hours and introduction of shifts
  • Covid-19 Kit: alcohol/gel on entry and paper towels
  • Digital menu: easily accessible by smartphone and single-use menu
  • Buffets: if used, disinfection protocol, staff support and space occupation control, lack of sharing of cutlery and preference for individual doses and “grab and go” meals
  • Billing: new protocol for guests and preference for contactless payment methods

Swimming pool

  • Pool capacity reduction: limited occupancy to 50% of the swimming pool maximum capacity
  • Deckchairs: 2 meters apart and cleaning when changing between guests
  • Cleaning and disinfection: following international protocols


  • Recommended use of mask: whenever circulating through the common areas of the hotel (except outdoor areas)
  • Physical distancing: compliance with the physical distancing rules in force
  • Hand hygiene: performed frequently

Hotel Staff

  • Personal protective equipment: use according to each function's protocol
  • Physical distancing: compliance with the physical distancing rules in force
  • Hand hygiene: performed frequently
  • Health surveillance: duty to report symptoms and daily temperature control


We have implemented operational procedures certified by DGS and with external professional supervision. Preventive and consisting of weekly, monthly, semi-annual and annual routines.

Every six months and taking into account the highest risk locations identified, water or swab collections will be carried out to screen for Legionella in an accredited external laboratory:

  • Quarterly analysis of 2 samples composed of the showers of the rooms - each sample contains water from 8 rooms (2 per floor)
  • Quarterly DAQS 1 + 2 analyzes on composite water sample purging from tanks
  • Annual analysis of a sample of swimming pool spas

Daily we carefully monitor the evolution of COVID-19 and the recommendations of official health organizations, in order to constantly adapt the procedures that may be necessary.

see also

Social Responsability

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Sustainability policy

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